Computer Telephony Integration
Success Stories
Toshiba's Computer Telephony Integration (CTI) solution enables you to
increase productivity, enhance customer service and reduce costs by combining the
capabilities of your Strata DK digital telephone system with the custom functionality of
Windows' applications. With CTI, your telephone and computer work together to provide
these cost-saving benefits:
Caller Identification - Vital caller
information from your database appears on-screen while your telephone rings and during the
call.
Called Number Identification - With each
call, information is displayed from the telephone system and/or from the computer
application based upon the number dialed by the caller (DID or DNIS).
Automated Dialing of Outgoing Calls - Simply
point and click any phone number in your computer database or Personal Information Manager
(PIM). Your telephone then dials the call-- a must for maximizing the productivity of
outbound telemarketing.
 Toshiba also offers CTI products specifically designed for Strata DK digital
business telephone systems
Total telecommunication efficiency with
Toshiba's PC Digital Telephone -This innovative Windows application enables you
to make and receive calls on your computer, and perform many productivity-boosting
telephone operations.
Process a heavy volume of incoming calls
quickly with Toshiba's PC Attendant Console - This Windows application's
streamlined functions can be efficiently operated from the keyboard or by clicking on
screen icons and buttons.
Stratagy DK voice processing system provides a
fully integrated solution - Simply put, CTI gives you the crucial ability to
determine who is calling, plus how calls should be routed and answered. Just as important,
you can view detailed caller information from your database. All Toshiba Strata DK digital
telephone systems support CTI applications using the Telephony Application Programming
Interface (TAPI) - the interface standard adopted by both the computer software and
telephone industries.
Customize Powerful CTI Solutions
StrataLink Adds Call Control Flexibility
- What's more, we've enhanced the basic TAPI interface with StrataLink software, enabling
you to customize the call-control functions of your PC application with many value-added
capabilities.
Choose how your PC application responds to each
call event - With StrataLink, you can determine call-handling rules and
conditions, enabling you to customize how your application works.
Handle Multiple Calls - StrataLink
processes multiple call events that capture Caller ID and generate screen displays, even
generating screen displays on transferred calls and when reconnecting to calls on-hold.
Handle multiple PC applications from the same
telephone - StrataLink activates specific responses in different applications,
based on each call type.
Perform outbound calling and call control from
your PC application.
Easy setup, testing, and monitoring
- StrataLink's advanced tools simplify interface testing, debugging, call-event
monitoring, and setup of applications. Just select from pre-defined tested
applications-the proper interface is automatically assigned.
Toshiba Ultimate Communicator Applications
The Toshiba Ultimate Communicator is a PC phone desktop software
product. Providing such features as answering machine functions, basic attendant console
operation, and screen pops with contact manager software, the Toshiba Ultimate
Communicator is used in conjunction with a Toshiba desktop digital telephone to provide
additional functionality and value.
Packaged Applications
The Toshiba Ultimate Communicator contains several pre-packaged applications that can be
selected and activated as part of the standard product.
Stratagy Voice Mail - Stratagy menu
soft keys provide screen click buttons for visual operation of voice mail functions.
Single Button Call Record - provides manual voice recording of the active call at your specific telephone
as a .WAV file on the PC. Each recording will be automatically erased at the end of the
day unless it is specifically saved.
Automatic Voice Logging
- automatically records each call at your specific telephone as a .WAV file on the PC as a
call logging function. Each recording will be automatically erased at the end of the day
unless it is specifically saved.
Station Restriction Control
- makes manual changes of Toll Restriction Class of selected telephones easy. You can
restrict outgoing access during off hours and provide greater access during regular
business hours.
Auto Night Transfer Control
- automatically places the Strata DK system into Day, Day2, or Night mode at
pre-designated times and days of the week.
Automatic Call Park and Page
- automatically takes an unanswered outside call, plays an announcement, places the call
on hold, and then announces the call via paging. If the call is not picked up after a
designated amount of time, the call is transferred to voice mail.
Auto Dial - dials a
telephone number from a speed dial list maintained in the Communicator. Up to 6000 numbers
are available for auto dial by all stations. The auto dial number codes are user definable
to correspond to office number, store number, customer number, etc.
Traffic Performance Monitoring - uses the Personal Call Accounting option to collect call information to/from
the individual telephone (not system wide call accounting). Critical lines and stations
can be monitored and reports generated for the performance and usage of those facilities.
Custom Applications
Custom applications can also be developed by Ultimate Software Products,
Inc., Toshiba's software development partner. This includes customer-specified application
development, and support for developers who create their own applications.
CTI Solutions That Grow With Your Needs
Today's advanced PC technology makes CTI affordable for every business,
large or small. Best of all, you can start by adding CTI to the desktops of key personnel
only, then cost-effectively expand CTI throughout your company as needed.
Together, your Strata DK telephone system and CTI offer proven solutions
that can dramatically improve your inbound/outbound sales, customer service, technical
support, and other mission-critical call operations- and reduce your costs.
Success Stories
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